Privacy Policy
What we know about you, why we know it, and the controls you have over all of it.
Last updated 27 April 2026
What we collect
Account info (name, email, phone), payment metadata (last‑four and processor token — never the full card), order history, attendance/scan records, and standard device/usage data such as IP address and browser.
Why we collect it
To issue tickets, prevent fraud, settle payouts to merchants and affiliates, send transactional emails about your orders, and improve the product. We use aggregated, de‑identified data for analytics.
What we never do
We do not sell your personal data. We do not pass your contact details to third parties for marketing. We do not store full credit card numbers on our servers.
Your rights
You can request a copy of your data, correct inaccuracies, or close your account at any time from your Account page. Where data is required to deliver tickets you have already bought, we keep it for tax and audit periods set by law.
Children
TicketHub is not intended for users under 13. If you believe a child has registered, contact [email protected] and we will remove the account.
Changes
We will post material changes to this policy here at least 14 days before they take effect, and notify account holders by email when the change affects how we use their data.
Contact
Privacy questions, data requests, or breach reports: [email protected].