Questions,
answered.
The things fans, merchants, and affiliates ask us most. Search it, or jump straight to a topic.
BuyingWhen will I get my ticket?
Right after checkout. We email a confirmation with your QR codes within seconds, and they're also visible under My Tickets when you're signed in.
BuyingDo you charge service fees?
Most events have a small service fee that covers payment processing and platform costs. The exact fee shows on the checkout page before you pay — never as a surprise.
BuyingCan I get a refund?
If the event is cancelled, yes — automatically. For other situations, refunds depend on the merchant's policy, which is shown on the event page.
BuyingCan I transfer my ticket to someone else?
On most events, yes. Open the ticket in My Tickets and tap Transfer. The new holder receives an email link that lets them claim it onto their own account.
At the eventHow do I get in?
Open My Tickets, tap the event, and the QR code will fill the screen. Staff scan it at the gate. You can also save it to Apple Wallet or Google Wallet.
At the eventMy phone died — what now?
Find a staff member at the help desk. With your government ID and the email you used to buy, they can re-issue your ticket on the spot.
At the eventCan I leave and come back?
Most venues stamp your wrist on first entry, but policies vary. Look for re‑entry rules on the event page, and check with door staff if you're unsure.
SellingHow do payouts work?
Sales settle to your registered bank or GCash account within 3–5 business days after the event ends. You can see pending balances in your merchant dashboard at any time.
SellingWhat does TicketHub charge merchants?
A flat platform fee plus standard payment processing. Exact rates are in your merchant agreement — there are no hidden surcharges.
SellingHow do I add staff to scan tickets at the door?
In your merchant dashboard, open Staff and invite by email. Each staff member gets a scoped login that can only scan tickets for the events you assign — they never see payouts or account settings.
SellingCan I sell tickets in tiers (early bird, VIP, etc.)?
Yes. When you create an event, add as many ticket types as you need, each with its own price, inventory, and sales window. You can change prices and quantities up until the type sells out.
AffiliatesHow do I become an affiliate?
Sign up for an account, then opt into the affiliate program from your dashboard. Approval is usually instant and you can generate links for any public event right away.
AffiliatesWhen do I get paid?
Commissions are paid out monthly, on the 5th, for sales that have cleared the refund window. You can request an earlier payout once your balance crosses ₱5,000.
AffiliatesHow are commissions calculated?
Each event sets its own commission rate as a percentage of the ticket subtotal (before fees). Merchants can also assign you a custom rate that overrides the event default — check your dashboard for the exact rate per link.
AffiliatesA link I generated stopped working — what now?
If the underlying event was cancelled or removed, the link will 404. Open Marketplace, pick a live event, and generate a fresh link. Past commissions on the broken link are still yours.
AccountHow do I delete my account?
Email [email protected] from the address tied to the account. We action requests within 7 business days, subject to records we're legally required to keep.
AccountHow do I change my email or password?
From the Account page, use Change email or Change password. We send a confirmation link to the new address before any change takes effect.
Still stuck?
Talk to a human.
Our support team answers within a business day, faster on event days.