How can we
help today?
Searches run against the FAQ — most questions are already answered there.
Buying tickets
Checkout, confirmation emails, refunds, and transfers.
- When will I get my ticket?
- Do you charge service fees?
- Can I get a refund?
- Can I transfer my ticket to someone else?
At the event
QR codes, re-entry, and what to do when your phone dies.
Selling on TicketHub
Payouts, fees, ticket tiers, and door staff.
- How do payouts work?
- What does TicketHub charge merchants?
- How do I add staff to scan tickets at the door?
- Can I sell tickets in tiers (early bird, VIP, etc.)?
Affiliates and creators
Links, commission rates, and payout schedules.
- How do I become an affiliate?
- When do I get paid?
- How are commissions calculated?
- A link I generated stopped working — what now?
Still stuck?
Write to us.
A real person reads every message. We reply within a business day, and faster on event days when the doors are about to open.
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